Average Reviews:
(More customer reviews)We have owned this product now for about 6 months. It is used lightly in a small business environment connected to an Apple Extreme Base Station supporting both PCs and Macs. Setting the device via its web interface is modestly intuitive IF you have a background in network and pc basics. Several of the features though do not work correctly (Fax delay and User id for scan).
The machine works fairly well with pcs and the scan and fax features are available via the network. For the Mac, forget it. Though our sales rep insisted that it does work with OSX, it does not. The only feature available is print via the network. Scanning and fax must be done by connecting the Mac with a USB cable and sadly, with the latest update of OSX, even that no longer works.
More importantly, using the scanning feature via the small LED interface on the machine is very frustrating and time consuming. Scanning a document for email (after it has been setup, this will take you a while) works only if you don't want to send a copy to yourself as well, otherwise, it aborts. Recently we printed a short (4 page) document on a hot humid day and the machine jammed. Not a big deal, they all do sooner or later. The problem is that the feed mechanism is so poorly designed and virtually inaccessible by a user that we had to call Xerox service to come and repair it (a modes fee that would have been free had we taken the machine to the service center and waited) which required significant disassembly of the machine. 3 pages had wrapped around the feed roller and had to be cut out with a knife thus damaging the rubber roller (which they did not have in stock) in the process.
The reason we chose this printer is because Xerox was aggressively pricing the unit against the HP and Canon and Xerox's former reputation. Bad choice. This product is designed very poorly from its arcane software to its badly thought out drive mechanism. To give credit where credit is do, when it does work, it prints quickly and clearly.
This machine is in no way a competitor to the other in class machines from HP or Canon (the others we looked at) and can not be recommended for any reason, even if all you have is a pc network.
Click Here to see more reviews about: Xerox Phaser 3200MFP/B Multi-Function Printer/Copier/Fax/Scanner
The Phaser 3200MFP by Xerox brings more office capabilities to the table. Whether supporting a single user or a small workgroup, it delivers powerful printing performance and a wide array of copying, scanning, faxing and networking features.
No comments:
Post a Comment