Average Reviews:
(More customer reviews)Bought this in Feb.2007. Features were great. Scan to network (and PDF build) were the main reason for buying this. Fax was excellent. Jams in the doc feeder were more common than should be for something over $2,000 in price.
After the 1-year warranty expired, a cheap rubber belt in the document feeder broke, which stopped the entire printer from functioning. That cost $400, because they won't sell the belt, and the authorized service tech will not do it. You have to buy an entire document feeder assembly, pay for the installation, then the installer takes the old one away.
Now, the printer crashed in the middle of copying. The firmware was trashed and cannot be re-loaded. Wasted 2 hours with HP tech support (which costs $25 for an online chat session). Went through the same procedures I already spent 1/2 hour doing. I kept having to correct the HP rep and repeating steps.
This board replacement will cost $629. But, at least I get my $25 "chat fee" returned. Whoopee. They won't even refer it to our local authorized HP shop that's a mile down the street. They're sending an independent tech. What great business.
If you are going to buy this printer, buy the extended service pack from HP. You will definitely need it.
Started the "chat" at 3:42pm. Ended at 6:11pm. Funny, at the beginning there was a pop-up request for a satisfaction survey. Now that the session has ended...there's no survey.
I'm usually a big HP fan. Their output is never the prettiest, but the machines keep working for years and years, even after heavy use and infrequent preventative maintenance.
Seems like their quality has gone seriously downhill. Just replaced two identical JetDirect cards that went south. Both are three years old...one was never even used. Just sat in the printer.
I hope HP can resurrect their image. Bad techs and broken equipment just won't cut it. Especially when you pay a premium for the brand name.
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